Fiona Joyce


Fiona Joyce, Deputy Director-Head of International and Institutional Relations, World Savings and Retail Banking Institute – European Savings and Retail Banking Group (WSBI-ESBG)

Fiona Joyce is Deputy Director at the Brussels based World Savings and Retail Banking Institute (WSBI) and European Savings and Retail Banking group (ESBG) and heads up WSBI’s International and Institutional Relations Department. In this capacity she is responsible for relations with members and external stakeholders, including interest representation to international policy makers on WSBI international advocacy positions and more particularly on financial inclusion issues. She represents WSBI on the Board of the European Microfinance Platform.

In previous positions, she was responsible for setting up WSBI-ESBG’s technical assistance & consultancy activities and has been the project manager for a number of EU financed consultancy and training projects in the former Soviet Union and some eastern European countries.

Prior to joining WSBI-ESBG, she was a business development project manager at the Irish Industrial Development Authority, in Dublin and Paris. She started her professional career in Brussels with an internship at the Commission of the European Communities.

WSBI is an international banking association that brings together over 6,000 savings and retail banks as well as micro finance institutions from some 80 countries worldwide. It represents some 165,000 outlets, 1,850, 000 employees and 14 USD trillion in total assets. It is one of the Coalition of Partners supporting the World Bank Group’s Universal Financial Access 2020 Goal.


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